Refund & Returns Policy

Last Updated: Jan 2026

Thank you for choosing LilBiGness for your special event. Our Product are carefully chosen and selected base on quality, safety, liability and durabilty, from brands and sources that are known to keep hight standarts and an earned reliable reputation.

For the fact that we deal with both physical product sales and specialized event hiring services, our policies differ depending on the service provided.

1. Hire Items & Event Services

Due to the nature of event hiring, booking slots are reserved exclusively for you.

• Booking Deposit: A non-refundable booking deposit of [20%] is required to secure your date.
• Cancellation 14+ Days Before Event: You may cancel or reschedule (subject to availability) up to 14 days before the event for a full refund, minus the non-refundable deposit.
• Cancellation 7–14 Days Before Event: A 50% refund of the total booking fee (minus the deposit) will be provided.
• Cancellation Less Than 7 Days Before Event: No refunds can be issued, as the items have been reserved and prepared, and booking slots cannot be re-sold.
• Damaged/Missing Items: Items must be returned in the same condition as hired. A security deposit of [Amount] is held for damage, loss, or excessive cleaning required. This will be returned within 3 days after the items are inspected upon return.

2. Sale Items (Physical Party Goods)

If you purchased items (e.g., from our online shop, decorations, party favors etc..), the following applies:

• Return Window: Returns are accepted within 14 days of receiving your order.
• Condition: Items must be unused, unopened, and in their original packaging.
• Non-Returnable Items: For hygiene reasons, we cannot accept returns on balloons, customized/personalized items, or face paint.
• Return Shipping: Customers are responsible for return shipping costs unless the item is faulty.

3. Damaged or Faulty Items

If a hire item is faulty at the start of the hire period, or a sale item arrives damaged, please contact us immediately at info@lilbigness.com within 24 hours with photographs.

• Hire Item: We will attempt to replace the item. If not possible, a partial or full refund for that specific item will be issued.
• Sale Item: We will provide a replacement or a full refund.

4. Refund Process

• Once your return is you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original method of payment within 5-7 business days

5. Contact Information

To initiate a cancellation or return, please received and inspected (for sale items) or collected (for hire items), we will notify email us at info@lilbigness.com or

Call, UK                                     +44 7955999979

        Netherlands                   +31 620995449

        Suriname                        +597 8112731

Legal & General Compliance

• We operate in accordance with applicable Surinamese laws, public safety regulations, and child protection standards
• All equipment is used for private and organized events only
• Services are provided under our management, unless agreed otherwise in writing
• We reserve the right to refuse or stop service if safety rules are violated

Our Responsibilities

• Deliver clean, well-maintained, and inspected equipment
• Provide trained personnel to operate and supervise hired equipment
• Set up equipment according to manufacturer and safety guidelines
• Brief clients and users on safe use rules before operation
• Monitor equipment during use when supervision is included
• Carry appropriate business and liability coverage (where applicable)

Client / Parent / Organizer Responsibilities

• Provide accurate event details (location, duration, age group, number of users)
• Ensure adult supervision is present at all times
• Follow instructions given by our personnel
• Ensure children use equipment only as intended
• Prevent misuse, overcrowding, or unsafe behavior
• Be responsible for guests’ conduct

Child Safety Rules

• Equipment use is age and size restricted
• No sharp objects, food, drinks, or shoes on inflatable equipment
• No pushing, fighting, climbing, or rough play
• Children with medical conditions must be declared in advance
• We may stop an activity if safety is at risk

Equipment Use & Protection

• Equipment must remain at the agreed location only
• No relocation or modification without written approval
• Equipment must not be exposed to fire, water damage, sand, or sharp surfaces
• Client is liable for damage caused by misuse or negligence
• Loss, theft, or damage may result in repair or replacement charges

 

Weather & Environment

• Outdoor equipment use depends on safe weather conditions
• We may suspend service due to rain, strong wind, or unsafe terrain
• No refunds for weather-related interruptions beyond our control

Payments, Cancellations & Liability

• Full or partial advance payment may be required
• Cancellations must follow our stated cancellation policy
• We are not liable for injuries caused by rule violations or misuse
• Clients agree to indemnify our business against claims arising from improper use

Right to Refuse or Terminate Service

Conduct

• Unsafe behavior
• Aggression toward staff
• Alcohol or substance influence near children’s equipment.
• Non-compliance may lead to immediate termination

 

Refund & Cancellation Policy

• Advance payment is required to confirm bookings
• Cancellations must be made at least 14 days before the event
• Late cancellations may result in partial or no refund
• No refunds for weather-related interruptions beyond our control
• Date changes are subject to availability
• Deposits are refundable only if no damage or loss occurs

This policy applies to all local and diaspora bookings.

 

Liability & Risk Notice

• All equipment is professionally maintained and operated
• Activities involve physical movement and inherent risk
• Clients agree to follow safety instructions at all times
• The company is not liable for injuries caused by misuse, negligence, or rule violations
• Clients agree to indemnify the company against third-party claims arising from improper use

(This wording is clear, neutral, and insurer-approved style)

 

Corporate & Educational Event Policy

• Services are delivered in line with professional safety standards
• A designated responsible staff member must be present
• Participant numbers must be approved in advance
• Equipment is operated only by authorized personnel
• All participants must follow conduct and safety rules
• The organization accepts responsibility for participants’ behavior
• Activities may be paused or stopped to maintain safety

Suitable for:

• Schools & daycare centers
• Corporate family days
• Government & NGO events

1. School Event Consent & Authorization Form

School / Institution Details

• School / Organization Name: __________________
• Event Date & Location: ______________________
• Contact Person: _____________________________
• Phone / Email: ______________________________

Student Information

• Child’s Full Name: __________________________
• Class / Group: ______________________________
• Age: __________

Parent / Guardian Consent

I confirm that I am the parent or legal guardian of the above-named child.

• I consent to my child’s participation in the scheduled activities
• I understand the activities involve physical movement
• I confirm my child is medically fit, or medical conditions have been disclosed
• I understand equipment will be operated under safety guidelines
• I accept that activities may be paused or stopped for safety reasons
• I release the service provider from liability arising from misuse or rule violations

Parent / Guardian Name: ____________________
Signature: _________________________________
Date: _____________________________________

1. School Responsibilities (Summary for Administrators)

• Ensure adequate adult supervision at all times
• Confirm participant numbers in advance
• Enforce safety rules among students
• Prevent overcrowding or misuse of equipment
• Provide first-aid support if required
• Designate a staff member as event safety lead

1. Emergency Contact & Medical Disclosure (Optional Attachment)

• Emergency Contact Name: ____________________
• Phone Number: ______________________________
• Known Medical Conditions / Allergies: __________

 

2. FORCE MAJEURE CLAUSE

(Website, contracts, invoices & insurance use)

Force Majeure

The company shall not be held liable for failure or delay in performing its services due to events beyond reasonable control. These include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Government restrictions or orders
• Power outages
• Public safety emergencies
• Acts of God or unforeseen circumstances

In such cases:

• Services may be postponed, rescheduled, or cancelled
• Refunds or credits will be handled at the company’s discretion
• The company shall not be liable for indirect or consequential losses

This clause applies to all bookings, including local and diaspora clients.

 

3. DATA PROTECTION & PRIVACY NOTICE

(GDPR-aware, Suriname + EU friendly)

Privacy & Data Protection Notice

We respect your privacy and handle personal data responsibly.

What We Collect

• Names and contact details
• Booking and event information
• Consent forms and waivers
• Medical disclosures (if provided)

How We Use Data

• To manage bookings and services
• To ensure safety and compliance
• For legal, insurance, and administrative purposes

Data Sharing

• Data is not shared with third parties unless legally required
• Limited access is granted to authorized staff only

Data Storage

• Data is stored securely (digital and/or physical)
• Records are retained for up to 5 years or as required by law

Your Rights

• Request access, correction, or deletion of data
• Withdraw consent where legally permitted

By using our services, you consent to this privacy notice.